top of page

What our clients say:

I've been working with the TrustLogic® team for several years. Their innovative approaches, professional expertise and infectious passion have consistently helped to drive positive outcomes for many parts of the organisation.

Marcus Frost
Chief Marketing and Communications Officer, World Vision
Former Senior Marketing Director, EMEA, Motorola Mobility

most innovative companies

Quietly quite chuffed that TrustLogic® was shortlisted at the 2024 Australian Financial Review Most Innovative Companies Awards.

Customer Trust Advantage Services

Diagnose

  • Qualitative and quantitative insight

  • Trust and KPI Driver identification

  • Competitor Trust Comparison

  • Trust Equity gathering

  • Brand Tracker

  • NPS tracking

Develop

  • Brand Development and Optimisation

  • Brand Articulation and Design

  • Audience persona development

  • Customer Value Proposition Development

  • Sales & Acquisition Improvement

  • Customer Experience Design

  • Trust-based Innovation

  • Product Value Proposition and Stories

Deliver

  • Marketing

  • Sales & BD (all channels)

  • Retention

  • Customer service (all channels)

  • Digital Engagement (all platforms)

  • CX Episode and Touchpoint Focus

CX Engagement Examples

TrustLogic® Driver Insight & Guidance

Applied to Customer Journey and Segments

​

Objective: Empower client teams and partners to improve NPS, retention and customer value growth.

Singular Focus

Applied to Customer Service Call Centre

​

Objective: Improve NPS & reduce churn at touchpoint level.

Transformative Focus

Applied to CX design and implementation 

​

Objective: Improve NPS, customer retention and customer value growth.

People Trust Advantage Services

Diagnose

  • Qualitative and quantitative insight

  • Trust and People Engagement Driver Analysis

  • EVP Trust Analysis

  • Leader Trust Analysis

  • Team or Business Unit Trust Analysis

  • Culture Trust Analysis

Develop

  • Transformation Design

  • People Engagement Improvement Planning

  • Cultural Improvement Design

  • Employer Brand Development

  • Employee Value Proposition Development

  • Leadership Improvement Planning

Deliver

  • Trusted Leader Coaching and 360s

  • Departmental Trust Programmes

  • Internal Communication Optimisation

  • Team Motivation Workshops

  • Team Trust Workshops

  • Conference Trust Sessions

Reputation Advantage Services

Diagnose

  • Qualitative and quantitative insight

  • Brand Trust and Reputation Driver Analysis

Develop

  • Reputation and Issue Management Planning

  • Corporate Communications Planning

  • PR and Media Outreach Development and Optimisation

Deliver

  • Corporate Communications Optimisation

  • Opportunity and Issue Management

Organisational Trust Advantage Services

Diagnose

  • Qualitative and quantitative insight

  • Growth Driver Analysis

  • Trust & KPI Driver Analysis

  • NPS tracking

  • Organisation Trust Analysis

  • Leadership Trust Analysis

  • Team or Business Unit Trust Analysis

  • Change Management Trust Assessment

  • Trust Equity gathering

  • Competitor Trust Comparison

Develop

  • Brand Trust Story Design

  • Strategic NPS Approach

  • Brand Development

  • Culture of Trust Development

  • EVP Design

  • Employer Brand Development

  • Trust Powered Change Planning

  • Trust step-up planning (all teams and channels)

Deliver

  • Brand Optimisation

  • Organisation-wide Trust Workshops

  • Leadership Trust Workshops

  • Team Trust Workshops

  • Trust-based Review and Objectives

  • Internal and External Corporate Communications Optimisation

  • Leadership Development and Coaching
bottom of page