I've been working with the team for several years.
Their innovative approaches, professional expertise and infectious passion have consistently helped to drive positive outcomes for many parts of the organisation.
​​
Marcus Frost,
Global Chief Marketing & Communications Officer
World Vision
How shall we get started with you?
Know & Act: Survey and Insight-2-Action workshop
We survey your audience for you, or you integrate the TrustLogic module into your or your partners' survey.
We analyse the trust drivers and drivers of your specific KPI with you and conduct your Insight-2-Action workshop to get going right away. We onboard your key teams.
​
Time to action: 2-4 weeks
Measurable results: 4-16 weeks
Output: Know what's most trust and KPI-worthy to your audience
Pricing: From A$ 25,000/US$ 17,000 (includes annual Enterprise level TrustLogic.Center Access with Auro-Analyser and AI)
Instant Action workshop
​
Pick your objective, touchpoint, Individual or functional team (e.g. Call centre, marketing, Client Team or Partner)
90-minute Action workshop.
Identify powerful trust equity to achieve your objective.
Prioritise.
Co-create trust-maximised solution ready to pilot.
Duration: 90 minutes
Implementation: Instant
Output: Action ready solutions. Mini Playbook.
Pricing: A$ 5,000, US$ 3,500
Function-Specific Empowerment
Add a powerful trust capability with empowerment and action workshops.
​
Applications: Brand, CX, Reputation, People Engagement, Leadership, VoC, Retention, Sales, Service, Transformation.
Duration: 1/2 day or 1 day
Output: Team confidently integrates powerful TrustLogic strategically and practically into systems, programs and daily work. Co-created benchmark applications. Playbook.
Pricing: A$ 8,000/16,000, US$ 5,500/11,000
Examples
High-Impact Strategic projects
Work with our team start to end to take your performance to the high-trust level.
​
Applications: Brand, CX, Reputation, People Engagement, Leadership, VoC, Retention, Sales, Service, Transformation.
Typical project duration: 3-12 months
Output: Scaled, internalised trust-focus . Measurable, sustainable performance improvement.
Pricing: $ 30,000 start-up to global programs
​Prices subject to change. + expenses and tax where applicable. T&Cs apply
Engagement examples: CX
TrustLogic Driver Insight & Guidance
Applied to Customer Journey and Segments
Objective: Empower client teams and partners to improve NPS, retention and customer value growth.
Singular Focus
Applied to Customer Service Call Centre
Objective: Improve NPS & reduce churn at touchpoint level.
Transformative Focus
Applied to CX design and implementation
Objective: Improve NPS, customer retention and customer value growth.
Full Service Analysis and Action Workshops
(Including full year access to TrustLogic.Center)
-
Full-service study. Set up, programming, field work, analysis, Insight-2-Action workshop
​
-
Insight-2-Impact workshops
​
-
Onboarding journey
​
-
Continuous support
​​
from
US$ 17,000, € 15,000, £ 14,000
+ applicable taxes, + panel cost if applicable, prices subject to change.
​​One year TrustLogic.Center Enterprise access
-
Unlimited DIY TrustLogic® module use to track and model further (by yourself, with your partners or us)
-
Unlimited TrustLogic® Analyser access for easy DIY analysis (drag & drop or directly from your survey platform)
​
-
10 seats for the TrustLogicAI to create high-trust content, unearth your hidden trust equity and use the analysis results instantly to generate solutions.
​
Insight-2-Impact in 2 weeks
Workshops and Trainings.
Short Format Examples
(US$ 3,500 € 3,000 £ 3,000 A$ 5,000 + tax + travel where applicable)
Trust Kick Start
Know how you can build more trust in every interaction. Galvanise your team. See how amazingly trustworthy you are.​​
​​​​​
-
90 minutes
-
any seniority and function
-
virtual unlimited, on location up to 50
-
Virtual & on location
90 exciting and interactive minutes on your key driver of success. Customised to your needs and function (e.g. brand, sales, P&C).
Understand the trust effect.
Discover how trust works in our minds.
Be surprised how much trust equity you have and how easy it is to build more trust.​
Win, Grow, Defend
Build the right, customised Client Trust Strategy to be the most trusted. More certainty of success, more speed, less effort.​​
​​​​​
-
90 minutes
-
any seniority and function
-
up to 12 people
-
Virtual & on location
Learn how to develop powerful, individualised trust programs for key decision-makers and influencers.
Workshop one specific client and come out with a clear trust-building strategy and actions.
These workshops are often integrated into key account management programs.​
Sell & Service by Trust
With every little bit more trust, your sales and loyalty opportunity doubles. Learn how to build more trust with every word and action to convert better.​​
​​​​​
-
90 minutes
-
account service, team leaders, sales teams
-
virtual unlimited, on location up to 50
-
Virtual & on location
Learn how to create powerful trust architectures and flows to increase certainty and speed of success.
In every action, word, conversation and across the customer journey.​
The Most Trusted
Discover how you can be the most trusted advisor and firm most often. Personal brand, practice, firm. Actively build more trust in every interaction.​​
​​​​​
-
90 minutes
-
Key accounts, MBD, Partners
-
up to 12 people
-
Virtual & on location
Marketing & BD: How to help the firm and partners to be the most trusted.
New partners: How to build your trust fast to build your business.
Experienced partners: Lead your team and show them how to build more trust.​
Long Format Examples
(Half day: US$ 5,500 € 5,000 £ 4,500 A$ 8,000, Full day: US$ 11,000 € 10,000 £ 9,000 A$ 16,000 + tax + travel where applicable)
Building Trust Brands
Discover how brand trust forms and how you can integrate trust practically into your brand development and management. ​​
​​​​​
-
7.5 hours
-
Brand & Marketing Teams
-
up to 50 people
-
On location
See how your brand trust drives your own and the implementation teams' KPIs. Learn how you can develop and optimise your brand with TrustLogic.
Understand how you can measure and align trust with your KPIs. See how you can brief, empower and excite your teams and partners to build your brand trust in everything they do.​
Brand Kick Start
Develop or optimise your brand within a day and come out with a clear implementation plan, brand story and action examples.​​
​​​​​
-
7.5 hours
-
Brand & Marketing & their agencies
-
up to 24 people
-
On location
Ideal for start ups, businesses that want to give their brand a kick up and brand teams that want to optimise their band quickly and fill any brand trust gaps.
We diagnose your current and desired brand & trust, gather your trust equity and build optimum brand values to create a powerful, substantiated brand story and executions.​
Reputation & Crisis
Your reputation is simply trust. So let's explore how to look at your reputation and potential crisis in a radically different way​​
​​​​​
-
7.5 hours
-
Corporate comms, media, Investor relations, Risk, Legal, agency partners
-
up to 50 people
-
On location
Understand the effect of trust on reputation and stakeholder decisions. Discover how trust forms int heir minds and what makes you more trustworthy.
See how you can measure and manage your reputation. Explore how crises impact your trust in surprising ways and how you can react and rectify instantly and fact based.​
Trust CX Design
More trust is the best and most effective customer experience and greatest driver of loyalty and your NPS.​​
​​​​​
-
7.5 hours
-
CX, Retention and VoC, agencies
up to -
50 people
-
On location
Well take the design thinking path with you.
Learn how to define the desired experience with TrustLogic and how to break it down to episodes and touchpoints.
Discover how you can define, brief and inspire to implement the experiences and measure the success. You'll come out with a full experience framework and immediate actions.​
Quietly quite chuffed that TrustLogic was shortlisted at the 2024 Australian Financial Review Most Innovative Companies Awards.