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The more I trust you, the longer I'll stay and the more I spend with you.

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Why use CXbuilder?

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Understand customer experience drivers from a different perspective

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Rooted in trust—

conversion and loyalty explained

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Easy to integrate in 

your or your

partners' surveys

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Supports any of your current programs

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Actionable insights across all touch points and channels

50%

complaint reduction

+18%

auto-renewal of subscriptions

+70%

customer engagement

+10%

increase in NPS

Trust and Customer Experience.

More trust is the greatest experience for customers.

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The more they trust you, the more they pay attention to your communication, seek you out, look for your offers first, engage positively and, of course, recommend you.

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Customer experience design is effectively about building and managing trust along the customer journey.​

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TrustLogic® uncovers the six key drivers of customer trust—giving CX teams clear, actionable insight into what matters most.

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It helps you tackle the root causes of customer engagement, improve loyalty, and empower your teams to deliver consistently exceptional experiences.

Create impactful customer experience

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Precise insight and inspired action.

TrustLogic® CXBuilder shows you exactly what your customers and prospects find most trust worthy about the organisation.

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With it, you can identify:

  • Topics to focus on

  • Specific attributes and messages to emphasise across different platforms and channels

 

Seamlessly go from insight to action — at every touchpoint.

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Industry Reports

Access our latest reports and discover what drives trust across different industries and brands.

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How to work with
TrustLogic® CXBuilder

Quantitative CXBuilder study

TrustLogic®Center subscription (with unlimited driver analysis and access to TrustLogicAI to easily scale and implement learnings)

Qualitative research

CX consulting and co-creation workshops

Training workshops

Explore the other
TrustLogic® solutions.

 NPS&LOYALTYbuilder 

 BRANDbuilder 

 VOTEbuilder 

 REPUTATIONbuilder 

 CULTUREbuilder 

 SALESbuilder 

 COMMSbuilder 

 DONATIONbuilder 

Contact us to know more.

most innovative companies

Quietly quite chuffed that TrustLogic was shortlisted at the 2024 AFR Most Innovative Companies Awards.

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